Common Issues
The most common problems and how to fix them:
- PeakHour can’t discover your router (Local Network access blocked) — re-enable PeakHour’s macOS Local Network permission.
- My graph isn’t smooth / traffic appears in bursts — jagged, on/off graphs caused by slow-updating routers.
- Adjust Scaling Factor — when a device reports double or half the actual traffic.
- How do I check if PeakHour is reporting data accurately? — sanity-check PeakHour’s numbers with a Network Quality test.
Working with support
Section titled “Working with support”- Gathering Diagnostic Logs and Crash Dumps — capture logs and crash reports for analysis.
- How do I archive and send a copy of my PeakHour configuration? — package your configuration for support.
For protocol-specific problems, see SNMP Troubleshooting and UPnP Troubleshooting.
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